Road Haulage Association

Privacy policy


Road Haulage Association Limited (RHA) is the controller and responsible for your personal data (collectively referred to as “RHA”, "we", "us" or "our" in this privacy notice).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Full name of legal entity: Road Haulage Association Limited

Name or title of DPO: Danielle Casbon

Email address:

Postal address: Danielle Casbon, Data Protection Officer, Road Haulage Association Limited, Roadway House, Bretton Way, Bretton, Peterborough PE3 8DD 


Our Commitment to Privacy 

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. 

The information we collect

This notice applies to all information collected or submitted to RHA. With RHA you can order products and services, make requests and register to receive materials. The types of personal information collected by RHA include: 

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and copies of identity documents such as driving licences.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

Usage Data includes information about how you use our website, products and services. 

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

How we collect your personal data 

We use different methods to collect data from and about you including through: 

Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

• apply for our products or services;

• create an account on our website;

• subscribe to our service or publications;

• request marketing to be sent to you;

• enter a competition, promotion or survey; or

• give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. 

The way we use information 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

International transfers 

Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the EEA. 

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

•We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the EuropeanCommission.

•Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

•Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Our Commitment to Data Security 

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. 

How long will you use my personal data for? 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Some data we are required to maintain for a minimum period of time, examples include: 

• Driver CPC records which must be retained for a minimum of 6 years; 

• Financial records minimum of 6 years for auditing purposes; 

• VAT records for minimum 6 years; 

• RHA Membership records 2 years following termination; 

Please note that calls are recorded for training and monitoring purposes and will be held for a minimum of 6 months.

We will not keep your information for longer than is appropriate. 

Third-Party Marketing 

We will get your express opt-in consent before we share your personal data with any company for marketing purposes. 

Opting out 

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you

Contact Us

Should you have question or concerns about our privacy policy or would like to exercise one of your rights, please get in touch.

Email us:

Write to us at: Danielle Casbon, Data Protection Officer, Road Haulage Association Limited, Roadway House, Bretton, Peterborough, PE3 8DD


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