Road Haulage Association

Terms and conditions

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Privacy Policy

This Privacy Policy governs the manner in which The Road Haulage Association collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products offered through the shop by The Road Haulage Association

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes:

·       - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

·       - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

·       - To improve our Site
We may use feedback you provide to improve our products and services.

·       - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

·       - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the UK's Data Protection Act 1998.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

The Road Haulage Association has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

RHA Shop Delivery Policy

Here at The RHA Shop we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by DPD or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

What's more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Carriage costs: A carriage charge is applicable on all orders below £100.00 (calculated before VAT and carriage). For orders under £100.00, we currently charge £ 5.95 + VAT

However, Northern Ireland, Scottish Highlands & Offshore carriage is currently £10.25 + VAT for members and £14.25 + VAT for non-members.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 – 3

Our Postage cost £5.95+Vat and will be sent using DPD and should be with you within 2 - 3 working days. 

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using DPD.

How will my item(s) be sent Western Europe?

All items will be sent using DPD so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

Which items cannot be sent overseas?

Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):

Fire Extinguishers

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising you of this.

Help! I haven't received my parcel, what should I do?

Contact us - If your order has been dispatched with our courier DPD then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to. If not received, these items will not be deemed to be missing until two weeks have passed. 

Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.


Prices: All prices listed in this catalogue are in units of one, unless stated otherwise. Prices shown are subject to the addition of VAT at the current rate, unless stated otherwise. Orders will be charged at the prices ruling at the date of despatch.

Carriage costs: A carriage charge is applicable on all orders below £100.00 (calculated before VAT and carriage). For orders under £100.00, we currently charge £ 5.95 + VAT per order weighing 500g or more and £ 3.50 + VAT for orders under 500g for most mainland areas. However, Northern Ireland, Scottish Highlands & Offshore carriage is currently £10.25 + VAT for members and £14.25 + VAT for non-members.

The Road Haulage Association reserves the right to discontinue lines without notice. Also, due to the changes in product development and on-going supplier negotiations, some products illustrated and described in the RHA Hauliers Shop Catalogue may vary slightly from the products you receive. The Road Haulage Association also reserves the right to change the price of items within the RHA Hauliers Shop Catalogue without prior notice.

Online purchasing terms and conditions - Cancellation and return of goods

Customers have seven working days, from receiving the goods, in which to cancel the order. Providing cancellation is within seven days of receipt of the goods, customers are entitled to a full refund. Customers will not be charged an administration or re-stocking fee, unless the purchase was cancelled outside the seven-day period. RHA will refund any postage and packing fee on the original delivery. However, RHA will not be liable for the costs of sending the goods back.



For Scotland and Northern Ireland training related queries: please call 01506 414 073 or email

For all other training related queries: please call  01733 261 131 or email




  1. Delegate substitutions will be accepted at any time, at no extra charge, but must be sent in advance in writing to
  2. Alterations to discounted package bookings will be accepted but any adjustment in cost from discounted to standard fees must be approved and agreed before the alteration is confirmed.
  3. Notice of cancellation must be sent in writing to Please note that non-payment after booking an event does not indicate cancellation unless you have informed the RHA that you no longer require your booking.
  4. Written notice of cancellation received more than 30 days prior to the event will be issued a refund of registration fees.
  5. Where accommodation is included in your booking a refund for the accommodation will be issued in accordance with the Hotel’s cancellation terms and conditions.
  6. No repayment will made for any travel, accommodation and any other costs incurred, by you.
  7. Cancellations, verbal or written received 30 days or less prior to the event will not receive a refund.
  8. It may be necessary for reasons beyond the Road Haulage Association’s (RHA’s) control to change the content or speakers for an event. The RHA will use all reasonable endeavours to notify attendees of changes made. The RHA reserves the right to make changes to an event without notice to booked delegates.
  9. Occasionally the RHA may have to cancel or postpone an event. In this circumstance, the RHA will use reasonable endeavours to notify all attendees. The RHA will refund your event fee or transfer your booking to another date or event, whichever suits you best. The RHA will not be able to refund travel or accommodation expenses or other costs incurred by you. Please note the RHA requiring to cancel any event will only be due to unforeseen circumstances.


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RHA Legal Services

RHA Legal Services is a comprehensive legal advice and support service available exclusively to members of the RHA. It is IMPORTANT that you understand the terms and conditions set out below as they define how you become a member of the scheme and what services will be available to you. If you are in any doubt as to the extent of the service or what is included you can ring the RHA Help Desk or your Area Manager.

Benefits to members of RHA Legal Services

Provided you have paid your RHA Legal Services subscription fee and complied with these terms and conditions you will be entitled to comprehensive legal advice, assistance and representation from suitably qualified Lawyers.

The process to obtain help will be both quick and simple. Initial enquiries will be made to the RHA Help Desk or your Area Manager.

If your enquiry is one that requires legal help you will immediately be referred to a suitably qualified RHA Legal Services Lawyer. As simple as that.

Your membership of RHA Legal Services covers all legal costs of the areas included in the scheme set out below. In areas not included in the scheme you will still have the benefit of up to one hour’s free legal advice and the option of further assistance at preferential rates.


1. Included in the scheme


● The Working Time Regulations 1998 (as amended)
● The Road Transport (Working Time) Regulations 2005
● Misconduct and disciplinary matters (including dismissal)
●  Wages, bonuses, attendance bonuses, overtime and general pay disputes
●  Holidays
●  Unlawful deduction from wages, loans and training costs
●  Sickness absence and long term illness
●  Maternity and Paternity leave
●  Parental leave and time off for dependants
●  Flexible working requests
●  Confidentiality and restrictive covenants
●  The Equality Act 2010 (including sex, disability, race, age, sexual orientation, disability related discrimination, etc)
●  Agency Worker Regulations 2010
●  Representation at Employment Tribunal
●  Compromise and other settlement agreements
●  Issues relating to casual, self employed and agency staff


●  Advice in respect of Applications for Operators Licences
●  Prosecutions in the UK
●  DVSA Investigations
●  Representation at Public Inquiries
●  Implications of Insolvency/Bankruptcy on the Operator’s Licence
●  Advice on HSE Issues
●  Advice on Environmental Issues
●  Fixed Penalty (and immobilisation) or any other penalty schemes


●  Construction and Use (including weight/length/condition, etc)
●  Drivers Hours
●  Tachograph and Recording Equipment
●  Carriage of Animals (Welfare)
●  International Prosecutions

2. Additional support

You are also entitled to advice, assistance and support relating to Commercial, Corporate and Property matters which will be limited to an initial consultation lasting up to one hour per issue.

Thereafter members will be offered preferential charge rates.


● Commercial contracts (including terms and conditions of trading, supply agreements, contracts for services and Agency, distribution and franchising agreements)
●  Commercial disputes arising out of any aspect of the business (for example, breach of contract or sale of goods claims)
●  Debt Recovery


● Mergers and Acquisitions
●  Company disposals
●  Management buy-ins / buy-outs
●  Group and Company restructures
●  Joint Ventures
●  Investment and Shareholders Agreements
●  Banking and Finance
●  Corporate Recovery
●  Company Formations
●  Partnership and LLP advice and information
●  Corporate Governance and Companies Act compliance


●  Sale and Purchase of property and land
●  Leases
●  Dilapidation issues
●  Landlord and Tenant issues
●  Option agreements
●  Residential property
●  Re-mortgaging


What is not included in the scheme

Important: Exclusions and limitations to the provision of Legal Services.

●  Prosecutions or proceedings (whether criminal or civil) in any Court, Tribunal, Inquiry or Inquest brought against the member that occur within three months of the member subscribing to RHA Legal Services.
●  Prosecutions or proceedings (whether criminal or civil) in any Court, Tribunal, Inquiry or Inquest brought against a member arising out of or relating to death, bodily or psychological injury, property damage, pollution and other environmental issues, health and safety.
●  Driver offences (for the purpose of this exclusion driver offences shall mean the following: driver-related manslaughter; dangerous, careless or inconsiderate driving; driving or attempting to drive under the influence of alcohol or drugs; failure to comply with signs, signals, directions or restrictions, speed limits; obstruction and parking; failure to furnish information; driving without insurance or driver licence or Driver CPC; the use of hand-held devices whilst driving; failure to wear seatbelt).
●  Driver fails to comply with driving hours regulations or recording requirements.
●  Prosecutions or proceedings (whether criminal or civil) in any Court, Tribunal, Inquiry or Inquest brought against the member arising out of the dishonest or intentional or reckless acts or omissions of the member, its servants or agents.
●  Any compensation or other award or costs ordered or agreed in the course of employment cases.
●  Any penalty, fine or similar imposition, third-party costs or other expenses arising under any fixed penalty process or other penalty scheme or deposit scheme (criminal or civil) howsoever arising (for example: LEZ or any other emission scheme, congestion schemes, immigration and asylum, foreign deposits, parking or leasing of vehicles, etc).
●  Fines, damages, awards, costs or similar expenses ordered against or agreed to be paid by the member in the course of or in conclusion of any criminal or civil proceedings.
●  The cost of appeal against convictions, fixed penalties or other similar impositions, civil or criminal or the cost of appeal against any decision of any Employment Tribunal or Traffic Commissioners.
●  All matters arising out of/in respect of war, riots, civil commotion, insurrection and other force majeure events.
●  Any legal expenses exceeding £75,000 per enquiry.
●  Any legal costs and/or fees that have not been approved by RHA Legal Services.


NB: Exclusions and limitations may apply to hearings and substantive proceedings but will not deprive the member of advice and guidance in the first instance limited to one hour and thereafter at preferential rates.

General conditions

1. Providing membership subscription to RHA and RHA Legal Services has been paid in full and up-to-date, your request for legal assistance will be referred to a legal services Lawyer/Representative.
2. Provided that the enquiry is raised during the course of a subscription year the matter will be dealt with by RHA Legal Services to conclusion subject only to any other exclusions or limitations.
3. If RHA Legal Services agree to appoint a representative of your choosing and at your request we shall do so under terms to be agreed by us directly with your chosen representative. Any such approval must be in writing.
4. On matters being referred to a Legal Services Lawyer or Representative you will enter into all necessary client care protocols and procedures as may be reasonably required of you by them. Any such client care protocols will be sent to you at the appropriate time.
5. You undertake that you shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of us or of any member of the group of companies to which we belong, except:
a. to your employees, officers, representatives or advisers who need to know such information for the purposes of carrying out your obligations under this agreement. You shall ensure that its employees, officers, representatives or advisers to whom you disclose our confidential information comply with your undertaking; and
b. as may be required by law, court order or any governmental or regulatory authority.
6. You warrant to us that at all times you will act in compliance with the provisions of the Data Protection Act 1998 relating to (as the case may be) data processors and data controllers as defined within that Act.
7. We will be reliant upon you for the accuracy of the information or documentation you provide. We will not be liable for any losses caused wholly or in part by the provision by you of false, misleading or incomplete information or documentation due to the acts or omissions of any person(s) other than us. Where you have particular concerns to you and not of general application it is your responsibility to advise us.
Under the Scheme our liability to you for a breach of your instructions shall be limited to £3,000,000 unless we agree a higher amount with you in writing. We will not be liable for any consequential, special, indirect or exemplary damages, costs or losses or any damages, costs or losses attributable to lost profits or opportunities.
8. Any notice or other communication required to be given to a party under or in connection with this contract shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or other next working day delivery service providing proof of delivery, at its registered office (if a company) or (in any other case) its principal place of business, or sent by fax to the other party’s main fax number.
9. Any notice or communication shall be deemed to have been received if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address, or if sent by fax, at 9.00 am on the next Business Day after transmission, or otherwise at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.
10. Should you wish to make a complaint about the Services provided under the Scheme please contact us and we will provide a copy of our complaints procedure.
11. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) of the Scheme shall be governed by and construed in accordance with the law of England and Wales.
12. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Scheme, these terms or their subject matter or formation (including non-contractual disputes or claims).
13. You consent to Backhouse Jones disclosing information relating to your matter to authorised personnel at the Road Haulage Association and any Agents appointed on your behalf.

Subscription fees

●  Subscription fees are based upon the number of commercial/goods carrying vehicles you operate.
●  On joining or renewing your subscription to the scheme you must complete and submit to us an up-to-date list of such vehicles.
●  Subscription fees to the RHA and RHA Legal Services must be paid and up-to-date before your entitlement to this Scheme begins.
●  Failure to provide an accurate list of vehicles may result in advice, assistance and representation being declined or refused.


In these Terms and Conditions the following meanings will apply:

●  Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
●  Road Haulage Association/the RHA means the Road Haulage Association Limited of Roadway House, Bretton Way, Bretton, Peterborough PE3 8DD. Registered Company in England no. 391886.
●  RHA Legal Services/Us/We means RHA Legal Services which is administered and supplied by Backhouse Jones Limited of The Printworks, Hey Road, Clitheroe, Lancashire BB7 9WD. Registered Company in England no. 4521733. Backhouse Jones Limited are regulated by the Solicitors Regulation Authority, number 408098.
●  Scheme/Legal Services/Services means Road Haulage Association Legal Services Scheme.
●  Member/You means the member of the Road Haulage Association and the scheme.
●  Lawyer/Representative/Solicitor means the person, firm or other entity supplying legal services to the RHA or member. 


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