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Road Haulage Association

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  • A Drivers Guide to Operator Licensing / Customer Care & Driver Security

A Drivers Guide to Operator Licensing / Customer Care & Driver Security

Price: £ 69.00 + VAT

Price for non-members: £ 83.00 + VAT

This RHA Training seminar is designed to offer detailed and professional information allowing you to be informed of the most important safety issues affecting today's road users.

Course Content:

  • Commitments and Undertakings
  • Licence Requirements & Types
  • Traffic Boundaries, Staff Issues & Levels of Finance
  • Vehicle Maintenance, Driver Licensing
  • Licence Checks
  • Authorities Powers, Penalties and Infringements
  • Customer Care -The Drivers Role, Good Service / Bad Service
  • Influences on Customer Choice
  • Communication, Personal Image & How to Handle Complaints
  • Vehicle Security & Crime Prevention
  • Types of Truck Crime, Protecting Drivers, Security Equipment & Vulnerable Loads

Course Duration: 7 hours

Commences: 09:00

Concludes: 17:00

To take part in on-line training with the RHA you will need the following equipment:
A computer with a high speed and reliable broadband internet connection for each candidate. (Windows 10 is preferred)
Google Chrome installed as your default internet browser, download from here-  https://www.google.com/chrome/
Sound system including both speaker and microphone. (A headset will work if you have one.)
A web cam.
To join the course:
Each candidate will be sent an invitation to join the course by email with a link to join. Our Trainer will know you have joined once you do.
During the course:
Your attendance for the full duration of the course is required for certification purposes.
Training is scheduled for 8 Hours with breaks during the session.
The trainer will send you a request to turn on your web cam which must be switched on for the duration of training.
To make sure that the course flows correctly you will need to close any other computer applications.
During the course there will be built in question and answer sessions for you to participate in.
The system allows for open conversation between you, the trainer and others on the course.

For Driver CPC Courses Candidates must be able to provide the appropriate identification as required by the legislation

You will need to have your driving licence available for us to check your ID

You will also be asked to provide your Driver number. 

Please note: Payment is required to book your place. Once booked, this is non-refundable.

At time of the booking could you please provide a direct email address and telephone number for the delegate attending the course.

Contact us: at training-sconi@rha.uk.net Tel-01506 420978 or

training@rha.uk.net     Tel-01733 261456

Book course

Price: £ 69.00 + VAT

Price for non-members: £ 83.00 + VAT

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Course details

  • Course:
  • Town:
  • Start date: Thursday 1st Jan 1970 01:00
  • Places:  @ £0.00
  • Total cost (excl. VAT): £0.00
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